Terms & Conditions

Please read these terms carefully. By engaging our services, you agree to the conditions outlined below.

Last updated: May 2026

01
Getting Started

Introduction

These Terms & Conditions govern the provision of cleaning services by Capital Clean Co in accordance with applicable Australian laws and industry standards. By engaging our services, the client agrees to the terms outlined below.

02
What We Provide

Services

Capital Clean Co provides residential, commercial, industrial, and specialised cleaning services as agreed in quotations, service agreements, work orders, or bookings.

Service scope, inclusions, frequency, and pricing will be confirmed prior to commencement of work.

03
Pricing & Scope

Quotations & Variations

All quotations are based on information provided at the time of enquiry. Any variation to the agreed scope of work, site conditions, access requirements, or additional services requested may result in adjusted pricing.

Quotes are valid for 30 days unless otherwise specified.

04
Billing

Payment Terms

Invoices must be paid within the payment period stated on the invoice or service agreement.

Late payments may incur additional administrative charges and may result in suspension of services until outstanding amounts are paid in full.

05
Your Obligations

Client Responsibilities

Clients must provide:

  • Safe and reasonable access to the premises
  • Access to utilities where required
  • Accurate information regarding site conditions and hazards

Capital Clean Co reserves the right to refuse, postpone, or cease work where unsafe conditions or risks to health and safety are identified.

06
Safety Standards

Workplace Health & Safety

Capital Clean Co operates in accordance with applicable Australian Workplace Health & Safety (WHS) legislation and industry safety procedures.

All staff are trained to follow safe work practices, including the use of PPE, Safe Work Method Statements (SWMS), and infection control procedures where required.

07
Our Limits

Liability

While reasonable care and skill are exercised in delivering services, Capital Clean Co is not liable for:

  • Pre-existing damage
  • Fair wear and tear
  • Damage caused by faulty materials, equipment, or building defects
  • Loss resulting from events beyond reasonable control

Any claims regarding service quality or damage must be reported within 24 hours of service completion.

Liability is limited to the extent permitted under Australian Consumer Law.

08
Bookings

Cancellations & Rescheduling

Clients must provide reasonable notice for cancellations or rescheduling of services.

Capital Clean Co reserves the right to apply cancellation fees for late cancellations, denied access, or missed appointments.

09
Your Data

Privacy

All personal and business information collected by Capital Clean Co will be handled in accordance with the Australian Privacy Act 1988 (Cth).

Information collected through enquiries, forms, or service agreements will only be used for business operations, communication, and service delivery purposes.

10
Ownership

Intellectual Property

All website content, branding, logos, images, documents, and written materials remain the property of Capital Clean Co and may not be copied, reproduced, or distributed without written permission.

11
Online

Website Use

Users of the Capital Clean Co website agree not to misuse, interfere with, or attempt unauthorised access to the website or its systems.

Website content is provided for general information purposes only and may be updated without notice.

12
Updates

Amendments

Capital Clean Co reserves the right to amend these Terms & Conditions at any time. Updated terms will apply from the date published on the website.

13
Jurisdiction

Governing Law

These Terms & Conditions are governed by the laws of Australia and the relevant state or territory in which services are provided.

14
Get in Touch

Contact Information

For enquiries regarding these Terms & Conditions, please contact: